Refund Policy

This Refund Policy explains when customers may request a refund for products and services purchased from Unitech, directly or through an authorised partner. Read it together with our Terms and Conditions and the terms applicable to your order.

Last updated: 26 October 2026.

General Terms

• The relevant service or transaction must be cancelled or reversed where required before a refund can be completed. Cancellation alone does not establish refund eligibility.
• Services suspended or terminated for a breach of the applicable terms are generally not refundable, subject to applicable law, mandatory registry requirements and any express refund entitlement.
• Specific product and registry rules take precedence over general exclusions in this policy. For Qatar domains, applicable QDR policies and CRA instructions prevail in the event of a conflict.
• Unitech does not issue duplicate refunds for the same payment or the same refunded service period. An earlier refund does not remove a separate entitlement relating to a different transaction.
• Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under the laws of Qatar.

Qatar Domain Registrations, Including .qa

Five-day registry grace period: A qualifying new Qatar domain registration has a five-calendar-day Add Grace Period, measured from the domain's actual creation timestamp in the registry. A qualifying deletion completed within that period cancels the registration and returns the applicable registry registration fee to the registrar. The period does not restart when you pay an invoice, receive a ticket or submit documents.

Unitech cancellation deadline: To use Unitech's new-registration registration-fee refund facility, submit an explicit cancellation and refund request through your domain support ticket at least 16 hours before the five-day period ends. This is Unitech's advance-processing requirement; the registry grace period remains five calendar days. Requests received after this cutoff do not qualify for this facility, subject to any mandatory legal or registry entitlement.

For example, a domain registered on 1 November at 10:00 AM Qatar time reaches the five-day deadline on 6 November at 10:00 AM. Your request must reach Unitech by 5 November at 6:00 PM.

The facility covers the qualifying domain registration fee; hosting and other services are assessed separately. It is subject to registry eligibility, actual transaction status and successful deletion within the registry deadline. No fixed administration deduction applies to the domain registration fee refunded under this facility. The grace period must not be used for abusive or speculative registration activity.

Eligibility documents: Supporting evidence is required for the applicable registrant category, including .qa registrations. Failure to submit documents is not a cancellation request and does not automatically trigger a refund. If you want to cancel, tell Unitech clearly within the deadline. Deletion outside the applicable grace period does not qualify for this new-registration refund facility. Where registration has not yet occurred, contact support to confirm the order status and applicable refund treatment.

Cancellation may stop the domain's website and email and release the name for another eligible applicant. Do not request deletion if you intend only to cancel hosting or transfer the domain to another registrar.

Domain Renewals, Transfers and Restoration

• Processed renewals: Generally non-refundable unless a qualifying registry reversal or another applicable entitlement is confirmed. QDR has a separate five-day Renew Grace Period; reversal can require domain deletion and reversal of the renewal extension. Contact support immediately. A refund cannot be assumed while retaining the renewed term.
• Completed transfers: Generally non-refundable. For Qatar domains, the transfer itself has no separate transfer-only fee; the mandatory one-year renewal is chargeable. The new-registration refund facility and its 16-hour processing cutoff do not automatically apply to transfers.
• Unsuccessful incoming transfers: If no transfer or associated renewal has completed and the payment remains unused, Unitech will credit the unused amount to your Unitech account after confirming the transaction status. Any completed, separately authorised service is assessed under its own terms.
• Recovery, restoration and reactivation: Fees for completed recovery or restoration operations are generally non-refundable, subject to applicable registry rules and mandatory legal rights. Contact support before authorising the operation.

Hosting Services

For eligible hosting services, cancellation requested within seven days of order placement may be refunded to the original payment method, less a proportional charge for the service already used.

For eligible hosting cancellations after seven days, a minimum charge equivalent to one month of hosting applies. Any refundable unused prepaid balance is credited to your Unitech account rather than returned to the original payment method. No refund can exceed the amount paid, and deductions will not create an additional charge without a separate contractual basis. VPS, dedicated servers and other excluded products are subject to the exclusions below.

Promotions and Bundled Domain Names

If a refundable hosting or service package included a free domain that remains registered, the domain's standard price disclosed with the offer may be deducted from the package refund. If that amount exceeds the available refund, Unitech will explain the options and obtain your agreement before collecting any difference.

Cancelling a package does not automatically transfer the domain licence to Unitech. Any domain cancellation or change of registrant must comply with the applicable registry rules and required authorisation. If the domain itself qualifies for a registration-fee reversal, the refund calculation will account for that reversal so the same domain cost is not deducted twice.

Refund Method, Currency and Charges

• Unless you request an eligible original-payment refund, approved refunds are normally credited to your Unitech account. Payments made using Unitech account credit are returned as account credit, subject to mandatory legal rights.
• Where eligible, payments made by credit card, PayPal or another supported payment provider may be returned through the original payment channel. Availability depends on the payment method and provider rules. Refunds are not redirected to an unrelated third party.
• Unitech calculates refunds in Qatari Riyals (QAR). Any conversion into another currency is determined by the relevant bank or payment provider. The amount received may differ because of exchange-rate movements or lawful third-party charges.
• Any permitted processing or transaction deduction must have been disclosed in the applicable purchase terms, be explained in the refund calculation and comply with applicable law. General fee deductions do not reduce the domain registration-fee refund expressly provided under the Qatar new-registration facility above.
• After assessment, Unitech will confirm the approved amount, method and applicable processing estimate. Bank or payment-provider posting times are outside Unitech's direct control.

Other Products and Non-Refundable Services

Unless an express product term, mandatory law or applicable registry rule provides otherwise, the following are generally non-refundable once supplied, activated or completed:

• Premium or third-party domain acquisitions and related completed services, subject to the relevant seller and registry terms.
• Domain privacy/proxy subscriptions and separately activated domain-related services.
• VPS, dedicated servers and dedicated IP addresses.
• Completed chargeable support or other work outside the standard service scope.
• Promotional or discounted services where the refund exclusion was clearly disclosed at purchase. A discount alone does not override an express refund facility or mandatory right.

A rejected or unfulfilled order is assessed according to the services actually supplied, any applicable third-party terms and mandatory rights. A general non-refund clause does not by itself establish that Unitech may retain payment for an unperformed service.

How to Request a Refund

Submit an authenticated support ticket from your Unitech account. For an existing domain-document ticket, reply in that same ticket. Include:

• The domain or service name and invoice/order number.
• Your reason for cancellation and an explicit request for a refund.
• The purchase date and relevant payment reference.
• Your requested refund method, where an option is available.
• Any further information reasonably needed to verify the request and transaction.

Do not send passwords, two-factor authentication codes or full card details. Time-sensitive domain requests must reach Unitech before the applicable processing cutoff. Requests must come from the account holder or an authorised representative.

Contact

For questions about this policy, contact [email protected]. Formal cancellation and refund requests should be submitted through the support ticket system so that your request and receipt time are recorded.