Unitech FAQs — Domains, Hosting, Payments & Support
Search your preferred name on our Qatar domain page, select an available extension and complete checkout using the intended registrant's legal details. Choose the correct eligibility category and submit its supporting documents through your Unitech support ticket. Availability, payment and technical activation do not replace registry acceptance or eligibility verification.
Choose .qa for an eligible Qatar-facing business, organisation or personal project; .com.qa for a qualifying commercial applicant; .net.qa for an eligible ICT business or provider; and .name.qa for an eligible Qatar citizen or resident. Arabic .قطر domains have their own eligibility and script requirements. Restricted extensions such as .gov.qa and .edu.qa have separate criteria and application routes. Ask support if you are unsure which extension fits.
Yes. The updated QDR policy applies eligibility requirements to .qa applicants. Individuals must provide a valid Qatari passport, QID or Qatar residency permit, as applicable. Commercial applicants need the applicable Qatar CR/trade licence or qualifying Qatar trademark documentation. Other organisations provide evidence for their approved category. A trade licence is not required from every applicant.
Your physical location when ordering does not by itself determine eligibility. You must establish a qualifying Qatar basis under the applicable policy, such as qualifying Qatar trademark rights. A foreign passport or overseas company registration alone does not establish eligibility. Contact Unitech before ordering if your eligibility basis is unclear.
Yes, if you meet the individual eligibility requirements and provide a valid Qatari passport, QID or Qatar residency permit, as applicable. Select the individual category and use your correct legal name. A personal registration does not by itself authorise commercial activities that require business licensing.
.com.qa is intended for qualifying commercial applicants with the applicable Qatar commercial registration/trade licence or Qatar trademark basis. .net.qa is for qualifying ICT companies and service providers with the relevant authorisation or trademark basis. Submit the required official evidence and any clarification needed to establish the registrant's entitlement to the name.
Sign in to your client area and reply to the eligibility document ticket for the relevant domain and invoice. Attach clear, readable copies of current documents and check that the legal name and document reference match your application. Explain corrections in the same ticket. If no document ticket is visible, contact support with your domain and invoice number.
Not necessarily. The evidence must establish the applicant's eligibility and the applicable entitlement to the name. If the link between a company, trading name, brand or trademark and the domain is unclear, Unitech may request clarification or additional evidence. Documents for an unrelated business do not automatically verify the recorded registrant.
Timing depends on the extension, completeness of the evidence, any clarification required and registry processing. We do not promise a fixed 24–48-hour approval period for every application. Submit complete documents promptly and follow your support ticket for updates. A resolving website or paid invoice does not prove documentary approval.
Unitech may hold an unprocessed request or take the action required by QDR/CRA where eligibility cannot be established. An active domain can still be subject to policy action. Missing documents do not automatically cancel the order or create a refund. If you want cancellation, submit an explicit request before the applicable deadline.
Existing registrants remain subject to applicable eligibility obligations. Arrange verification before registry modifications such as nameserver or registration-contact changes. Quote any previous verification ticket so Unitech can review existing evidence. Updated documents may be needed if the evidence has expired, the registrant has changed or the eligibility basis is different.
Use the person or legal entity entitled to hold the domain licence. A developer or agency may manage the domain under authorisation, but technical access does not establish registration rights. Confirm the registrant details before ordering. Changing the legal registrant later is a separate request with applicable evidence and eligibility checks.
- CRA: the Communications Regulatory Authority of Qatar.
- QDR: the Qatar Domains Registry, operated by CRA, which manages the Qatar domain registry and its policies.
- Registrar: an accredited provider, such as Unitech, that processes domain operations for customers.
- Registrant: the eligible person or entity holding the time-limited domain licence.
Prepare the valid domain password/EPP or authorisation code, a written request from the registrant, accurate registration details and eligibility evidence. Place your transfer request and complete the required affirmative confirmation and payment. A telephone request alone is insufficient. Registry submission follows completion of the required checks.
A properly authorised transfer normally proceeds five calendar days after registry initiation unless the losing registrar accepts it earlier. Time spent completing eligibility and authorisation checks comes before that window. Placing an order or uploading documents does not itself start the registry transfer period.
There is no separate transfer-only fee. An incoming transfer requires a paid one-year renewal; Unitech currently lists that renewal at QAR 60. Additional years are optional and processed after successful transfer within supported limits. Check the applicable order total and transfer notice before proceeding.
QDR applies a 60-calendar-day restriction on changing registrar after initial registration or the most recent registrar transfer. Other registry status conditions may also affect a request. Send support the domain name so we can check the relevant date and status.
No. A registrar transfer changes sponsorship and management of the domain; it does not automatically change the legal registrant. A registrant change requires a separate request and supporting evidence under the applicable policy. The registration policy prohibits selling, renting or leasing .qa domains; a private sale agreement alone does not establish a permitted change.
Unitech currently offers registration and renewal options up to five years. QDR supports up to ten years of combined remaining registration, subject to its rules. Available options and charges appear at checkout. A longer term does not waive continuing eligibility requirements.
Check the renewal invoice in your Unitech account, verify the domain and term, and pay by the stated due date. Keep your account email current and confirm that the registrant remains eligible. Contact support if you need an invoice corrected or intend not to renew. Do not wait for expiry to resolve eligibility or payment issues.
QDR operates a 45-day Auto-Renew Grace Period as part of its registry lifecycle. This is not an extension of your Unitech invoice deadline or a promise of uninterrupted service. Pay before expiry. Contact support immediately if the domain is overdue so we can check the actual registry status and available options.
No. Registry auto-renewal and customer payment are different processes. QDR provides for an automatic one-year renewal lifecycle, with the expiry date remaining unchanged during its 45-day grace period and extending after that period ends. Your Unitech invoice still needs to be settled. A WHOIS date is not proof of payment.
Ordinary deletion outside the applicable grace period generally enters a 30-day Redemption Period, followed by one day in Pending Delete. Restoration is a separate operation with applicable eligibility checks, procedures and fees. A domain in Pending Delete cannot be restored. Policy-enforcement deletions may have different, potentially permanent consequences. Contact support immediately; recovery is not guaranteed.
A qualifying new registration has a five-calendar-day registry Add Grace Period from its actual creation timestamp. To use Unitech's registration-fee refund facility, submit an explicit cancellation/refund request through your domain ticket at least 16 hours before that period ends. Registry status and successful qualifying deletion matter. The refund covers the eligible registration fee, not unrelated services. Read the Refund Policy.
No. The new-registration facility and 16-hour advance cutoff do not automatically apply to renewals or transfers. A qualifying renewal reversal under QDR's separate five-day Renew Grace Period can involve domain deletion and reversal of the extension. Completed transfers are generally non-refundable. Contact support promptly to confirm the transaction state and any available remedy.
Yes. You can keep your domain with Unitech and point it to another provider's nameservers or configure the appropriate records at your authoritative DNS provider. Domain registration and hosting are separate services. Registry nameserver changes remain subject to applicable eligibility verification and other requirements.
First confirm that the domain uses the intended nameservers and those servers contain the correct records. Cached answers can persist until their TTLs expire, so different networks may temporarily see different results. There is no universal 24–48-hour completion guarantee. Also check hosting configuration, the destination IP, HTTPS and domain status. Send support the domain, change time and exact error if the issue continues.
Nameservers identify which DNS service is authoritative for your domain. Records such as A, AAAA, CNAME, MX and TXT are maintained within that service's zone. Editing a record at a provider whose nameservers are not authoritative will not change the public answer. Before switching providers, copy all required website, email and verification records.
Yes. You need a domain, an authoritative DNS service and a separate email service. Publish the email provider's MX and required TXT/CNAME records, including SPF, DKIM and DMARC as applicable. DNS hosting alone does not supply mailboxes. Follow your email provider's exact values and preserve existing records when changing DNS services.
Provide the complete nameserver hostnames supplied by your DNS or hosting provider, along with the domain name and confirmation of your authority to request the change. If verification is outstanding, submit the eligibility evidence first. Use the options supported by your domain's current registry and Unitech interface; contact support if the required set cannot be saved.
The certificate must be issued for the correct hostname and installed with the matching private key and required certificate chain. In cPanel, use the SSL/TLS tools available for your plan or contact Unitech for assistance with a certificate purchased from us. Do not send a private key in an ordinary support message. A certificate for a different hostname will not fix a name-mismatch error.
Check the exact warning: common causes include an expired certificate, a hostname mismatch, an incomplete chain or an incorrect server destination. Mixed-content warnings can occur when an HTTPS page loads HTTP resources. Send the affected URL and a screenshot to support, without passwords or other sensitive information.
Yes. Review our bundled packages and compare their current inclusions, billing period and renewal charges. A bundle does not waive domain eligibility. Any discount, included domain or support entitlement is governed by the selected offer, rather than assumed to apply to every package.
View the available VPS plans or ask support about your requirements. Activation depends on successful payment, verification, capacity and any requested configuration. Use the estimate supplied with your order; a fixed one-to-two-hour activation promise does not apply to every request.
Check the current hosting offers or ask support about availability. If the 30-day “Try Me” trial is offered for your order, it is intended for testing. Under Unitech's trial terms, an account not upgraded by day 35 may be terminated with its data. Keep independent backups and do not rely on a trial for production continuity.
No. Maintain independent copies of your website, databases, email and other important data. Backup availability, retention and restoration options depend on the selected service. Ask support about the actual plan rather than assuming every account has the same recovery coverage. Domain registration alone does not include website or mailbox backups.
Open the invoice in your client area and select the available SADAD payment option. Review the total in QAR and choose Debit Card or Credit Card according to your card type where separate options are displayed. Complete bank authentication and allow the page to return to Unitech. Check the invoice status before making another attempt. See our payment guidance.
Yes. Turn off the VPN before starting checkout and use a stable connection throughout payment. Avoid switching networks, refreshing the page or pressing Pay repeatedly while processing. Connection changes may interfere with authentication or the return to Unitech.
Check your mobile reception, bank-registered phone number and any approval required in your banking app. Contact your card-issuing bank if the OTP is missing or authentication fails. Unitech cannot issue or bypass bank OTPs. Never share an OTP or banking approval code with support.
Check the invoice status and your bank transaction history before retrying. Take a screenshot if the payment page is blank, offline or showing an error, then open a support ticket with the invoice number, amount, payment date/time and transaction reference. Hide sensitive information. A failed return page does not necessarily mean the payment failed.
One entry may be a temporary authorisation. Unsuccessful or duplicate attempts may reverse automatically through SADAD and/or your bank, depending on transaction status. If both appear completed, the reversal does not arrive within the timeframe advised by the provider, or you are unsure, contact Unitech promptly with both references. An automatic reversal is not guaranteed for every duplicate entry.
Provide the invoice number, amount, time, receipt/reference and a redacted screenshot. We may request the last four card digits for an investigation. Never send the full card number, CVV, OTP, account password or banking-app approval code. Use an authenticated ticket for account-specific payment enquiries.
The method depends on how you paid, the service and the applicable refund facility. Payments made using Unitech credit are normally returned as account credit. Eligible original-payment refunds depend on provider rules and applicable terms. Review the Refund Policy; cancellation alone does not guarantee a refund.
No. Domain registration, hosting and business/eCommerce licensing are separate. Obtain the applicable CR, activities, approvals and licence through the competent authority. Before Single Window validation, prepare working DNS, hosting, HTTPS and a business website with relevant company information and customer policies. Consult our eCommerce readiness guide and confirm current licensing requirements with MOCI/Single Window.
Unitech is based in Qatar. Our office is at Floor 9, Rafal Tower, Lusail. For an account, domain, hosting or payment request, open a support ticket and include the relevant domain/service and invoice reference. Reply in the existing ticket where possible. For general enquiries, email [email protected].
These FAQs provide guidance and do not replace the applicable agreement. Review Unitech's Terms and Conditions, Refund Policy and your accepted product terms. Mandatory QDR requirements, CRA instructions and applicable Qatar law prevail where required. Ask support about your particular transaction before taking an irreversible action such as domain deletion.
Find practical answers about Qatar domains, website services and billing. Domain guidance reflects the updated QDR framework. For account-specific requests, contact Unitech support.
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