Payment Terms & Help

Pay your Unitech invoices online through SADAD. This page explains how to complete payment, avoid common checkout issues and contact us if a transaction needs checking.

Payment Terms

Unitech invoices and online payments are processed in Qatari Riyals (QAR). Review your invoice number, selected services, billing period and total before paying. Unitech does not add an extra online-payment transaction fee. Your bank or card provider may apply its own currency-conversion or other charges.

The final invoice or checkout total includes the services and optional items you select. Payment confirmation does not by itself guarantee immediate provisioning: account verification, domain eligibility checks, registry acceptance or other service-specific requirements may still apply.

Before You Pay

• Turn off your VPN before starting payment. Use a stable internet connection and keep the same connection throughout checkout. A VPN or a change of connection may interfere with payment authentication or the return to Unitech.
• Open your invoice from your Unitech account and confirm the amount is correct.
• Make sure your card is enabled for online payments, has sufficient funds or available credit, and is within its transaction limits.
• Have access to the mobile number or banking app registered with your card-issuing bank for payment authentication.

How to Complete Payment

1. Sign in to your Unitech account and open the unpaid invoice, or complete checkout for your new order.
2. Select the SADAD payment option to continue to the payment page.
3. Select the correct card type. Where SADAD displays separate Debit Card and Credit Card options, choose the option matching your card. If you are unsure of your card type or the supported payment route, check with your bank.
4. Enter the requested card information on the payment page and complete any bank authentication, such as an OTP or banking-app approval.
5. Submit payment once. Allow the payment page to finish and return you to Unitech. Avoid refreshing, using the Back button or submitting another payment while the transaction is processing.
6. Check your invoice status in the Unitech client area and retain your payment receipt or transaction reference.

Not Receiving the OTP?

The card-issuing bank controls the OTP or other authentication process. If the OTP does not arrive, check your mobile reception, the bank-registered phone number and any required approval in your banking app. Contact your bank if the problem continues, or if authentication is rejected. Unitech cannot issue an OTP or bypass your bank's authentication.

Payment Page Offline, Blank or Showing an Error?

If the payment page fails, loses connection or does not return to Unitech, take a screenshot of the error and check your invoice status and bank transaction history before trying again. A failed return page does not necessarily mean that payment failed.

If money has been deducted but the invoice remains unpaid, avoid making another payment until the first attempt has been checked. Submit a support ticket from your Unitech account with:

• The invoice number and amount.
• The payment date and approximate time, including your time zone.
• The SADAD receipt or transaction reference, if available.
• A screenshot of the error or payment confirmation, with sensitive information hidden.
• Whether your bank shows the transaction as pending or completed.

For a card-payment investigation, we may request the card's last four digits. Never send your full card number, CVV, OTP, account password or banking-app approval code. Crop or redact these details before attaching screenshots.

Duplicate Deductions and Automatic Reversals

If you see two deductions for one invoice, one entry may be a temporary authorisation rather than a second completed payment. Unsuccessful or duplicate payment attempts may be reversed automatically through SADAD and/or your card-issuing bank. The outcome and timing depend on the transaction status and the payment provider or bank; an automatic reversal is not guaranteed for every duplicate entry.

Check your bank statement for a released hold or reversal. If the amount is not returned within the timeframe advised by your bank or payment provider, contact Unitech through a support ticket. If you have no timeframe, are unsure of the transaction status or both deductions appear completed, contact us promptly so we can investigate. You do not need to wait to report the issue.

Include both transaction references where available. We will check the payment records and coordinate with the payment provider where required. Any duplicate amount confirmed as received will be handled through the applicable payment correction or refund process.

Declined Payments

Check the selected card type, entered details, available funds and online-payment settings. Your bank may decline a transaction because of card limits, authentication or security controls. Contact the bank for the decline reason. If your bank confirms the card is ready for payment but checkout still fails, send the error and invoice reference to Unitech support.

Cancellations and Refunds

Cancellation and refund eligibility depend on the product, transaction status and applicable terms. A completed payment is not automatically refundable simply because an order or service is cancelled. Equally, this page does not impose a blanket no-refund rule.

Please review the Unitech Refund Policy and Terms and Conditions. Qatar domain registrations, renewals and transfers have different rules. Time-sensitive requests must be submitted within the applicable deadline. Payment corrections for confirmed duplicate collections are assessed separately from discretionary service-cancellation refunds.

Payment Security

Start payment from your Unitech account or invoice and enter card details only on the relevant payment-provider page. Do not approve an unexpected payment request or share bank authentication codes with anyone. Contact support if a payment link or request appears suspicious.

Need Help with a Payment?

Open a Payment Support Ticket View My Invoices

For general payment questions, email [email protected]. For transaction checks, use an authenticated support ticket and include the invoice number so we can identify your payment.